Using Ask a Librarian
You can email, text, chat, phone, and visit with a Delaware librarian. These options are found on our patron portal page for Ask a Librarian Delaware.
- Chat: Service is open when a librarian is logged on to help, usually Monday through Friday from 9am to 5pm. Just type your question in and press “Start Chat”. A Delaware librarian will connect with you. The librarian may ask you for your email and/or library card information if your question requires a follow up by your home library. You can opt to send your chat transcript to yourself through email once your chat is completed.
- Email: Use our webform to ask your question. You are required to select your home library provide your email address so that your question gets to the right person for help. Someone will get back to you in 2-3 regular business days.
- Text: Texting provides another option for our Delaware patrons and is usually best for brief answers since there is a 140-150 character limit per text. If you find that your question is going beyond the limits of a simple text or two, librarians may suggest that we follow up through email (would need your email address for that).
- Phone and Visit our libraries, too! Delaware Libraries’ list of hours & locations.
Good to know:
You may be chatting with a librarian from another Delaware county. Most questions can be addressed through our Ask a Librarian Delaware service, however. If your question is best answered by your home library, you may have the option to have it sent to your library for a follow up through email.
Our librarians can assist you in finding specific contact information for your local library, or you may find it here.
- Ask a Librarian Delaware can be used on any Internet-connected device. It is responsive enough for mobile/smartphones as well!
- Be informal, but courteous.
- Be respectful. If you use abusive language or deliberately waste librarian effort in a way that denies service to others, we will end the session.
- On chat, use short replies and hit the “send” button between sentences.
- Some questions require us to search a bit.
- If you are on chat and have to leave the computer, please politely let us know. A simple “Thanks, I need to go now but please email me the answer” will be fine. Please make sure we have your correct email address!
- To receive transcripts and follow-up emails, please ensure you allow emails from Springshare/LibAnswers for Ask a Librarian Delaware.
While every effort is made to provide accurate and authoritative information, Ask a Librarian Delaware does not control the content of resources used. The user agrees to hold the participating libraries harmless from any claims, losses, damages, obligations, or liabilities relating to the use of information obtained from these services. The provision of any factual information or materials, and the identification of other resources that may be useful in obtaining additional information cannot be construed as legal or medical advice. The librarians may offer you sources to use and suggestions on where to search, but are prohibited by law from offering legal or medical advice or opinions. Only a professional practitioner can provide specific advice and direction in resolving legal and/or medical issues.
Agreement of Use
By using this service you agree not to send any question or content that is illegal, harassing, libelous, threatening, harmful, obscene, or otherwise objectionable. You agree not to send any question or content that otherwise violates any applicable local, state, national, or international law.
Policy of Mutual Respect
We treat our patrons with respect and expect the same in return. Unacceptable behavior includes, but is not limited to, the following:
- Using offensive or obscene language or language of a racist/sexist nature.
- Transmitting messages that harass or threaten the librarians.
- Threats related to loss of life or bodily harm.
- Deliberately wasting librarian effort or time in a way that denies service to other legitimate users of the service.
Please note that during your session the librarian may send you web pages and electronic documents from a variety of sources. These may include sources found in proprietary databases. All current database licenses apply. Please notice that material may be protected by copyright law (Title 17, U.S. Code) and the Digital Millennium Copyright Act (1998). FFurther reproduction may not be authorized. Responsibility for any possible copyright infringement lies solely with the user.